February 2025

The present therapeutic agreement is between you (the client) and the therapist, who abides by the GDPR legislation. By commencing therapy (in-person and/or remote/online), the client (you) agrees to the following terms and conditions:

By commencing a course of treatment, each time the client arrives to an in-person and/or online/remote therapy session s/he consents to have the session in the agreed modality at the time of the booking.

All new clients are required to read and confirm the acceptance of the terms and conditions of this therapeutic agreement. If confirmation is not provided for any reason, then by commencing therapy the client agrees to the term & conditions of this agreement. The client is required to respond in writing (via email) if s/he does not agree to the terms and conditions of this agreement.

Any session (in-person and/or online) cancelled or rescheduled by the client with less than fourteen days’ notice will be charged in full to the client. Each appointment for must be paid before or at the time of booking the appointment. Failure to do so will result in the Patient forfeiting the session.

The theraist abides by the code of confidentiality of BABCP, BPS and GDPR regulations. Identifying information, such as the Client’s name, address, biographical details and other description of a Client’s life and his/her circumstances, will be kept confidential and stored safely.

JURISDICTION

These terms and conditions are governed by and interpreted in accordance with English law. This applies to in-person and online/remote therapy sessions. In the event of any dispute arising in relation to these ‘terms and conditions’ or any dispute arising in relation to the therapist, whether in contract or otherwise, the English courts will have exclusive jurisdiction over such dispute.

DEFINITIONS

• The ‘Therapist’: The counsellor who will offer psychological services.

• The ‘Patient’: You

• ‘Therapy’, ‘Therapy session’ ‘Appointment’ and/or ‘Therapy appointment’ (in-person and/or online/remote) is the time spent with the Therapist who will apply her chosen method of therapy application and modality.

• ‘Modality’ is a model of study for therapeutic application. Psychodynamic Therapy, Cognitive Behavioural Therapy, Eye Movement Desensitisation and Reprocessing are examples of psychological modalities.

• The ‘Session’ and/or ‘Appointment’ (in-person and/or online/remote) is the booked time slot and arranged time working with the Therapist.

• ‘Presenting Issue(s) or ‘Problem’ is what the Client wants to work on with the Therapist.

• The ‘Goal’ is the therapeutic goal created collaboratively with input from both the Patient and the Therapist and is what the client would like to achieve as the desired outcome in therapy.

• The ‘Desired Outcome’ is the desired result of the work that the Therapist and the Patient work towards achieving.

• The ‘Session Time’ in-person and/or online/remote is 60-or 90-minutes unless otherwise agreed.

1. FORMATION OF AGREEMENT

1.1 After booking a therapy appointment, the Client, in accepting the appointment, accepts the following conditions for the appointment: The Client agrees to the Therapist contacting him/her via email or SMS/WhatsApp/Zoom. If the Cliient prefers that the Therapist uses a specific method of communication (e.g., only text, or only email or only telephone call), she/he must state this in writing via email or text.

1.2. Booking: Therapy appointments can only be made after an inital 15 minute consultation. When booking an appointment via the online booking system, the client will receive a booking confirmation via email. The Client may book ahead all his/her sessions (times/dates) online providing that these times/dates are not booked by other clients, or s/he may book one session at a time.

1.3. All new clients will be required to provide their full name, birthdate, full current address, next of kin details and GP details. This information is needed as part of the intake process.

1.4. The Therapist requires the Client to be truthful and work in the best interests of the agreement between the Therapist and the Client.

1.5. The Client agrees to provide the Therapist with all pre-session written work such as questionnaires (if applicable) as appropriate within the requested timeframe 24 hours prior to the booked session.

1.6. Lateness: The Client is paying for the agreed time with the Therapist and at the agreed location (physical or online/remote). It is the Client’s responsibility to attend the session on time. The Therapist will use best efforts to call and/or text the Client within 10 minutes of the scheduled start time for any therapy session (in-person and or online/remote) if the Client is late for the session. In addition, up to three call attempts will be made within 30 minutes of the scheduled start time if the Patient is late for the session. After 30 minutes the Therapist has no obligation to contact the Client. The Client will be also kept updated if the Therapist is likely to be delayed more than five minutes.

1.7. No refund will be given for any late arrival at the session under any circumstances. This includes emergency or unforeseen circumstances out of the Client’s immediate control, as the seven-day and 14-day cancellation policy will still apply.

1.8. If the Client arrives late, an extension of the agreed time or rescheduling the session will not be offered.

1.9. The Therapist is not required under any circumstances to go beyond the arranged session finishing time. The session will be terminated at the end of the arranged time even if the Client has not reached his/her desired outcome.

1.10. The Therapist will use reasonable care and skill in providing the service that the Client chooses. Clients are different and so is every therapy session. There are no guarantees of successful outcomes.

1.11. It is not the responsibility of the Therapist to achieve the desired outcome for the Client. The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the client by the Therapist. It would be unethical to provide a guarantee for a Client’s treatment of therapy.

1.12. If the Patient is not satisfied with the therapy’s outcome, there is no refund. The Billionaire Coach does not accept any liability in relation to the therapy and modalities used in session.

2. PRICING, PAYMENT, AND METHODS OF PAYMENT

2.1. The fee for a 15 minute introductory call is £500.

2.2. Clients will be sent the Rate Card on completion of the introductory call. The rate card outlines services offered, the cost of each service, and the availability.

2.3. Payment is made at time of booking via the website.

2.4. The Billionaire Coach bears no responsibility for any transaction fees set by any third parties.

2.5. If the Client would like the Therapist to write any letters on their behalf, the time in preparing such letters will be charged £500 per page. If the Client require an extended report, they must discuss this with the Therapist. Please note that the Therapist needs a minimum of one week’s notice, if the Client requires any written documentation.

2.10. The Client is required to inform the Therapist in advance if they are seeking a professional letter of any kind or are seeking therapy as part of a legal claim.

3. CANCELLATION POLICY

3.1. Cancellations can be done via the booking system by the Client, with a minimum of 14 days before a session for a refund in full.

3.2. Fourteen days is exactly fourteen days of 24-hours prior to the arranged time – e.g., an appointment arranged for 2pm Monday must be cancelled by 2pm two Mondays before.

3.3. Any cancellations within the 14-day notification period will not be charged.

3.4. If a Client would like to cancel a session before the 14 day cancellation period, the patient is expected to use the cancellation option in the booking system.

3.5. If a Client fails to give fourteen days’ notice of cancellation she/he will have to pay for the booked session or not receive a refund for the booked session. This applies under any circumstances including emergencies, illness, or any situations that are out of the Client’s control.

3.6. Rescheduling before the 14-day deadline will allow the session fees to be carried over to the new appointment but under the same terms and conditions for cancelling. When the Client cancels more than one session (two or more) within a period of 4 weeks, the cancelled session/s will be charged fully even if sufficient notice has been provided, so that the slot is kept available for the Client.

3.7. Short Notice or unplanned emergency sessions can be booked directly with the Therapist subject to availability, but under the same terms and conditions for bookings, payments, or cancellation period.

4. REFUNDS

4.1. ‘Booked Sessions’ by the Client must be paid for in full before the session. No refund will be issued for any cancellations or missed appointments with notice less than 14 days via the cancellation option in the booking system. This policy applies under all circumstances including emergencies, illness, or any situations out of the Client’s control.

4.2. The Client is not bound by the cancellation fee if she/he cancels the appointment giving 14 days notice.

4.3. The Client is expected to pay in full any cancelled or missed appointment with less than fourteen days notice.

4.4. If the cancellation is made giving fourteen days notice, the Client has no claim to this session time and the Therapist reserves the right to offer this slot to other clients unless the client is on a retained package.

4.5. If the Client wants to arrange or rebook an appointment within the 14-day cancellation period, s/he is expected to use the booking system to cancel and re-book. The Therapist will try to offer an alternative appointment but cannot guarantee to accommodate the Client’s request.

4.6. The Therapist will not terminate the session before its agreed time. However, if the Client desires to finish a session earlier than the agreed time, a refund for the remaining time of the session will not be given.

4.7. The Therapist can only offer an estimate of the duration of therapy based on her clinical experience. This, however, is only an estimate and therapy can be extended or terminated based on the Client’s needs and treatment’s progress.

4.8. Sometimes a Client requires more time or less time than expected and this can only become known after therapy has started. If the Client is in any doubt at any point or has any questions relating to the agreed duration of therapy, the Client must raise the appropriate questions with the Therapist during an agreed therapy session.

4.9. The Therapist reserves the right to terminate a session without a refund if it is considered that the Client is a personal risk to her or anyone else in the vicinity. The appropriate services will also be alerted in all cases of violence or personal threats.

4.10. Personal threats, verbal or physical abuse and vandalism will not be tolerated, and the session will be immediately terminated. Subsequently, no refund or any monies will be given for the remaining time of the booked session.

4.11. Even though the agreed session time might be 60 minutes or 90 minutes, the Therapist reserves the right to terminate the session if the therapy is not considered in the best interest of the Client. The Therapist reserves the right not to disclose the reason for the session’s termination. In these circumstances, no refund will be given.

4.12. When booking is made from outside the UK, the appointment time and further communication regarding the appointment will schedule in UK time, the Therapists current location. If the Client has booked in the wrong time zone, the Therapist cannot be responsible for the error. This will be counted as a missed session and payable by the Patient.

5. CONFIDENTIALITY, HEALTH, AND SAFETY

5.1. The Psychologist is an accredited member of professiona organisations and adheres to their ethical framework and guidelines to ensure that the Client receives a professional and competent service.

5.2. Confidentiality is agreed between the Client and the Therapist. The Client is entitled to expect that the information they give to the Therapist about themselves, and others will remail confidential. The Therapist reserves the right not to disclose to any third party any information related to therapy sessions. This applies to all circumstances even at the request of the Client. Information can be disclosed only if it is required by law.

5.3. In line with UK law and the Therapists ethical codes of practice, the Therapist reserves the right to break confidentiality and disclose session information (notes, video or audio recordings) to any relevant third parties (e.g., GP, police, social services, legal services, emergency services) if in her clinical opinion the Client’s safety is a risk to herself/himself or to others or is at any risk from others. The Therapist reserves the right to break confidentiality and disclose session information to statutory safeguarding services if in her clinical opinion there is physical or sexual abuse or neglect of any person. Finally, the Therapist reserves the right to break confidentiality and disclose session information to authorities if the Client discloses any involvement with terrorism and money laundering whether it is related to drug trafficking or any other serious crime.

5.4. If the Therapist decides a confidentiality breach is necessary, she will endeavour to discuss this matter with the Client and any recommendations will be documented. If this discussion is not possible due to any limitations or unforeseen circumstances (e.g., time limitations, urgency of the matter, availability, illness), the Therapist may have to proceed with the breach of confidentiality without prior notice to the Client.

5.5. In order to ensure that the therapeutic process can be maximised the Client should not arrive under the influence of alcohol or non-prescribed drugs. If the Therapist has any reason to believe that this may be the case, then the Therapist will draw the session to a close/not commence a session.

5.6. The Therapist recognises the process of therapy may, for some, generate strong emotions. In rare circumstances where the Therapist has a concern that such emotions have escalated to the point where they are not, in the Therapists opinion, containable in the room, the Therapist will draw the session to a close early.

5.7. The Billionaire Coach does not offer emergency support and cannot guarantee availability to the Patient outside the planned sessions unless the client has a retained package. If the Client is in danger in any way, it is the responsibility of the Client to contact emergency services (A&E), his/her GP or the Samaritans and discuss this with the Therapist in their next session.

5.8. Please note that the Therapist or The Billionaire Coach is not able to provide immediate support in case of an emergency. If the Client is in a life-threatening situation or cannot keep him/herself safe s/he is strongly encouraged to go to his/her local A&E and if s/he cannot get there safely to call 999. In addition, if the Cliient’s emotional health deteriorates and s/he needs urgent assistance s/he is strongly advised to contact their GP, or, if out of hours, consider whether the Client needs to go to A&E of your nearest hospital.

5.9. The Patient’s personal information in any session material is confidential and kept securely. However, in line with the Therapists professional accrediting bodies, the Therapist is expected to be in regular clinical supervision to ensure high quality of psychological services. Therefore, some information will be shared with the Therapists clinical supervisor and/or outside clinical sources who are also accredited with a professional body and abide by the ethical framework and guidelines of the profession. No personal identifiable information will be used to discuss the cliebt with regards to the material that would be shared. However, discussion topics from the therapy sessions will be used in order to ensure that the Therapist is getting and giving the best assistance possible. The person(s) with whom the Therapist discuss Clients’ cases are legally bound to keep information confidential.

5.11. The Therapist also always requires confidentiality of the Client. It is not permissible for the Client to disclose any written or distributed correspondence/material related to the session before the session or post-session.

5.15. The correspondence and all therapy material shared between the Client and the Therapist is to be used only by the Client. All written and verbal communication is issued and intended according to the clients’s individual plan. If the Client shares any material that was intended for his/her exclusive use, the Therapist accepts no responsibility for the material’s effecting use on any third parties. Therefore, copying, reproducing or displaying this information publicly or electronically is not permitted and legal action may be taken against the Client if that is found to be the case.

5.16. The client under no circumstances is permitted to record (video, audio) the session (on the phone or any other device) unless the Therapist has issued consent in writing.

5.17. The Client under no circumstances is permitted to make public an unauthorised recording (video, audio) of the session on any social platform and legal action may be taken against the Client if that is found to be the case.

5.18. All relating correspondence (verbal or in writing) such as by phone, email or online software is strictly for use of the Client and the Therapist. Information can be disclosed only if it is required by law.

6. HANDLING, COLLECTION, STORAGE AND USAGE OF DATA

6.1. The lawful basis for the Therapist holding and using the Client’s information is in relation to the delivery of a contract to the Client as a health care professional.

6.2. Upon starting therapy, the Client’s basic personal information will be collected for contact, identification and financial purposes. These include the Client’s full name, date of birth, full home address, next of kin, and GP details. If any of these information change during therapy, the Client should inform the Therapist in writing providing the new information accurately.

6.3. Information is kept securely and confidentially in line with the GDPR.

6.4. Session notes or personal details of the Client are kept in electronic form and paper form. Any paper notes are kept in a secure, robust, locked filing cabinet and stored within a secure building. All digital information is stored on a domestic computer, which is password protected and stored within a secure building.

6.5. The Client’s information is kept for a period of seven years following the end of therapy to comply with any obligations that are placed upon the Therapist by his/her insurers and his/her accrediting bodies.

7. ClIENT’S RIGHTS

7.1. The Client has the right to access the clinical notes. Beyond the clinical notes, any details held about the Client are for the Therapists own use and not shared.

7.2. The Client has the right to request a copy of the clinical notes that the Therapist holds about her/him. If the Client would like a copy of some or all of his/hers clinical notes, then the Client must request this in writing. Information will be provided to the Patient within 30 days of the request.

8. REVIEWS AND ENDING THERAPY

8.1. The Client and the Therapist will review sessions regularly depending on the Clients needs, or as the Therapist finds appropriate.

8.2. If the Therapist considers the Clients needs are beyond the limits of her competence, the Therapist reserves the right to terminate the therapeutic contract. The Therapist will discuss this with the Client in the session and further recommendations, if possible, may be provided.

8.4. If the Therapist decides to end the therapeutic agreement with the Client due to unforeseen circumstances, she reserves the right not to disclose the reason for this decision. However, the Psychologist will endeavour to give a month’s notice.

INFORMED CONSENT

By commencing therapy, I (the client) acknowledge that I have read the information above, and I agree with the terms and conditions of this agreement.